Privacy Policy
This policy explains how Netens Technologies handles personal information received through this website and our business communications.
What we collect and why
Enquiries include your name, email address, optional phone number, selected service and message. We use this information to respond and discuss your request. Recruitment information includes your contact details, selected role, application message, optional portfolio link and CV, which we use to assess and respond to your application.
Forms also capture the server-observed IP address to help handle submissions and reduce abuse. Website hosting and security services may keep technical request logs. Please see the forms section below for the processing and storage details.
Who processes information
Our website hosting, email and form-handling providers process information needed to deliver these services. Contact enquiries use Jetpack and Akismet. Their processing is described in Automattic's Privacy Policy. Providers may process information in countries other than your own. We may also disclose information where required by law or to address fraud and security incidents.
Cookies and browser storage
WordPress uses cookies for sign-in and administration. The theme stores your chosen light or dark preference in localStorage. You can clear these through your browser settings; clearing sign-in cookies ends your session and clearing localStorage resets the theme preference.
Public job applications use a temporary security cookie to protect the form session. Submission limits use short-lived, keyed identifiers derived from the server-observed IP address. These security controls are not used for advertising or geolocation.
Retention
Our retention period for Contact enquiries and job applications is 30 days from receipt, including saved Contact responses and notification emails with CV attachments. These records are reviewed and removed through our website and mailbox handling process. Temporary website CV files are removed after the email attempt. Provider recovery copies may remain subject to the provider's retention settings, and applicable legal obligations may require some records to be retained.
Your information and requests
Contact [email protected] to ask about information you have supplied, request correction or deletion, or raise a privacy concern. For recruitment information, contact [email protected]. We may need to verify your request before acting. Applicable legal obligations may require some records to be retained.
Third-party sites linked from this website have their own privacy practices. Review those practices before supplying information. We update this policy when our website or information handling changes.
Refund Policy
NETENS believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.
- NETENS undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.
- All Web Design/ Development/ Applications are carried out and accepted upon a complete analysis and creation of a complete scope document, in order to make sure that teams have complete understanding of the work needed to be done, elimination possibilities of a project cancellation / reversal / dispute.
- Since NETENS and the Clientele realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
- NETENS makes sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned back to the client's bank account or card within 5-7 working days.
- NETENS also respects a decision made by a client to work with a different provider within 24 hours of the project initiation. In such a scenario NETENS would refund the amount for the project that has been paid till date to the client's bank account or card withing 5-7 working days .
- No cancellations are entertained for those Services that the NETENS marketing team has offered on special occasions. These are limited occasion offers and therefore cancellations are not possible.
- Development Services and Consulting - if the services opted by you are T&M (Time & Material) based services or Hire Dedicated Developer service, these are non-refundable.
Cancellation Policy
All cancellation requests must be submitted by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Team.
- We take minimum 2 weeks to process the cancellation request.
- Cancellation of project is based on service level agreement, as agreed with you while starting the project.
- Once project is released for beta delivery, cannot be canceled.
- In event of cancellation of project mutually decided between you & NETENS, you have to pay for efforts invested in project up to date of cancellation.
- Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.
Delivery Policy
We are in service business and doesn't have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & compiled application. These deliverables are delivered to you in form of electronic files using our collaboration tool or email. Thereafter you must save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date NETENS can re-deliver the electronic files to you, thereafter NETENS doesn't owe the responsibility.